These terms are an agreement between you (or the organization you represent) and RMET Strategies LLC ("RMET Strategies," "we," or "us"). They govern your use of rmetstrategies.com and of the software applications we build, host, and operate for you (together, the "Services").
By creating an account or using the Services, you agree to these terms. If you're agreeing on behalf of an organization, you represent that you have authority to bind it. If a signed agreement between us covers the same subject, that agreement controls where the two conflict.
1. Accounts
You must provide accurate information when you register and keep it current. You are responsible for the security of your credentials and for everything that happens under your account. Tell us promptly at info@rmetstrategies.com if you believe your account has been compromised. Accounts are for a single organization; don't share access outside your team or resell access without our written agreement.
2. Fees and payment
Fees are set out in your written agreement with us — typically a fixed price for a defined scope of work, and a recurring fee for hosting, maintenance, and support after launch. Recurring fees are billed in advance and continue until either party ends the engagement under that agreement. Fees are stated in U.S. dollars and are exclusive of taxes, which you're responsible for. Where we accept card payment, it is processed by Stripe and subject to its terms.
Fees already paid are non-refundable except where required by law, where your agreement says otherwise, or where we have clearly failed to deliver. We may change recurring fees with at least 30 days' notice before the change takes effect.
If payment fails and isn't resolved, we may suspend access after notice.
3. Your content
You keep all rights to the files, records, and data you upload or connect to the Services ("Your Content"). You grant us a limited license to host, process, transmit, and display Your Content solely to provide and support the Services for you.
You are responsible for Your Content, including having the legal right to upload it and to have us process it. Our handling of personal information within Your Content is described in the Privacy Policy.
4. Acceptable use
You agree not to use the Services to:
- Violate any law, including election, telemarketing, anti-spam, and data protection laws
- Send messages to people who have not consented to receive them, or ignore opt-out requests
- Upload malicious code, or attempt to gain unauthorized access to the Services or another customer's data
- Interfere with the operation of the Services, including through excessive automated requests, load testing without permission, or attempts to circumvent usage limits
- Reverse engineer, decompile, or copy the Services except as permitted by law
- Impersonate another person or organization, or misrepresent who is responsible for a communication
- Upload content that infringes intellectual property rights or that is unlawful, defamatory, or harassing
We may suspend or terminate access for violations, immediately where the violation is causing harm or legal exposure.
5. Election and communications compliance
Our Services are tools. You are solely responsible for the lawfulness of what you send, publish, or file using them, including disclaimer requirements, consent and opt-out obligations for email and text messaging, contribution limits and reporting, and any registration required in your jurisdiction. We do not review your communications for legal compliance and are not your counsel.
6. Our intellectual property
The Services, including their software, design, documentation, and the RMET Strategies name and marks, are owned by RMET Strategies LLC and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. Nothing else is transferred.
If you send us feedback or suggestions, we may use them without obligation to you.
7. Availability and support
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and will give advance notice for planned downtime where practical. Support is provided by email during the hours listed on our site, with extended coverage during election periods. Unless a separate agreement says otherwise, no specific uptime or response time is guaranteed.
We may modify or discontinue features, subject to your agreement with us. If we discontinue a Service you are paying for, we will give at least 30 days' notice and refund any prepaid, unused fees.
8. Third-party services
The Services may connect to systems we don't control, such as CRMs, messaging carriers, advertising platforms, and payment processors. Your use of those systems is governed by their own terms, and we're not responsible for their availability, accuracy, or actions.
9. Termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access for material breach of these terms, for non-payment, or if required by law. On termination, your right to use the Services ends. You may export Your Content before termination, and we'll make it available for 30 days afterward on request, after which it is deleted per our retention schedule.
10. Disclaimer of warranties
The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any output — including specification checks, transcodes, monitoring alerts, matches, or analysis — will be complete or accurate. You remain responsible for reviewing output before you rely on it.
11. Limitation of liability
To the fullest extent permitted by law, RMET Strategies LLC and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or related to the Services — whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.
Our total aggregate liability arising out of or related to these terms or the Services will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars.
12. Indemnification
You agree to indemnify and hold harmless RMET Strategies LLC and its members, officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, or your violation of these terms or of applicable law.
13. Changes to these terms
We may modify these terms by posting a revised version on this page and updating the "last updated" date. For material changes, we will notify account holders by email at least 30 days before the changes take effect. Continued use after that date constitutes acceptance.
14. Governing law and venue
These terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the Services will be brought exclusively in the state or federal courts located in Rockingham County, New Hampshire, and both parties consent to the jurisdiction of those courts.
15. General
If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy and any signed agreement between us, are the entire agreement on this subject.
16. Contact
RMET Strategies LLC
35 Hodgdon Way, Bldg A
Portsmouth, NH 03801, United States
info@rmetstrategies.com
(202) 670-0684